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08/22/2003: "Audi is damaged (AGAIN)"

"They're really professional and got my car in and out within a day's notice. Awesome." From my previous post. Ok, I was *wrong*. I spoke *too soon*.

The gruesome details of the new body damage to my Audi:
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So I happily get my butt back into the German Auto Body and guess what I notice from about 3-5 feet away? Something is wrong with the rear bumper of my car. Upon further inspection I notice that there seems to be something off with the normally sleek curves of my Audi's behind.

Ahhhh...a dent. Not just any dent mind you! A dent from a freaking license plate holder on my less-than-one-month old Audi that I just brought into the damn place to fix. I look even closer and I see the letters from the damn license plate holder and the screw that held it imprinted on the car's rear bumper on the painted area! A fucking horrific moment!

Can you freaking believe this shit?!? Ok...so I calm down and I enter the main lobby and they page the owner. He immediately takes one look at the thing and is shocked *and* peeved. We start searching the lot for the car that could have damaged my car. After the 4-5th car I said: "Uhm. I actually am not too concerned about which car did the damage."

The owner was actually pretty cool about it and said: "Yeah it's just for my own records, we're definitely going to fix this for free." We take care of the paperwork involved and as I'm about to step into my car to drive away I notice black oil spots all over the driver side carpet.

Again. WTF?!?!?! This is a brand new car and I have oil spots all over my carpet, my rear bumper was imprinted upon and no longer new. At this point, I'm feeling pretty angry. The owner again was very cool and got one of the mechanics to take a look at the bumper and wash the carpet. At the end of the day, I expressed to him how I was disappointed in the service and wanted compensation for my time.

He apologizes offers me free labor on my original repairs, says he'll give me the free rental car for however long my car is in the shop, and will do the repairs sans-charge for the damage that the mechanics made.

I was rather impressed by his attitude and the way he handled the situation. I know some of the other body places out there could have tried to deny any kind of problem. Assuming that everything goes well and I get my car fixed back to normal conditions, I'll be a happy camper.